Policies

Check-in/Check-out  

Check-in time is anytime after 4pm and Check-out time is 11am.  Upon check in, we will need to make a copy of your ID and we will verify your credit card is…well, your credit card. We accept American Express, Visa, MasterCard, and Cash if you must. If you do plan to pay with cash, please know we will still require a credit card at check-in. If your plans change, please contact us as soon as possible. 

Cancellation Policy

A single (1) room must be cancelled 72 hours prior to your check in time of 4pm PST. Two to four (2-4) rooms require seven (7) days advanced notice. Five to six (5-6) rooms require fourteen (14) days advanced notice. Seven to ten (7-10) rooms require thirty (30) days notice. If you cancel after the cancellation period, you will be charged 100% of the room(s) fees at the time of booking. Five (5) or more consecutive nights must be cancelled ten (10) days in advance. No shows are charged 100% for the nights booked. If you book through a third party such as Expedia or Hotels.com, your cancellation policy will be very different and you will need to contact that specific third party to cancel your reservation.

Pet Policy  

We have one super pet friendly room, Martinque. This room is separate from our main guest corridors, which allows us to support those who love their pets and those who are allergic to pets. Please only bring well trained, kid friendly pets to our property. Please know that your pet is not allowed to be in the guest room without you. We reserve the right to ask you and your pet to vacate the property should there be any complaints about your pet. Penalties will be charged for violation of this policy, see our disturbance fee under our comfortable policy. After all no one, including your pet, is comfortable with all night barking.

Hours of operation

Our hours of operation are 9am to 9pm every day. So please call before 9pm if you plan to arrive after hours for late check-in instructions. Our courtyard opens at 8am and closes at 10pm. Only registered guests are allowed on hotel property after 10pm and quiet hours are from 11pm until 8am. Our team is not onsite 24 hours a day, but we are on call. Our team goes home at night and comes back each morning…yes, I promise they will come back. You as a registered guest, however, are welcome to come and go as you please, even after we have locked up for the night. Don’t worry, we will show you how to access the hotel with your key after we lock up and we will ensure you know how to call us if you have an urgent need during the night.

Location and Parking  

Capitola Hotel is located at 210 Esplanade in the heart of the Capitola Village. Parking in the Village can be challenging as we are literally a two block town! But we have tried to make parking easier with two parking options for you. 

    Option One IS INCLUDED with your STAY - One Parking Pass per room is included with your stay. This pass allows your to park in designated parking spots throughout the village during your entire stay without being charged or needing to move your vehicle. These passes are issued to us by the City of Capitola, so please ensure you return your parking pass at check-out to avoid a $75 re-issuance fee charged by the City of Capitola. No need to call us ahead of time about this option, we will take care of you when you arrive and ensure you have your pass and know exactly where you can and cannot park!

    Option Two IS NOT INCLUDED with your STAY - For an additional fee, reserved parking is available right next to the hotel on a first come first reserve basis. These reserved parking spots may be purchased for $30/day Sunday through Thursday and $40/day Friday and Saturday. We only have four reserved parking spots, so please call ahead if you would like to secure a reserved parking spot as they fill up fast. Once you arrive, you can park in the loading area near the hotel and come inside to obtain your parking instructions.

Comfort Policy  

Your comfort and safety is our highest priority! This policy is meant to ensure you enjoy our hotel the entire time you are staying with us. It is critical that you know we are a non-smoking facility…that means we do not allow smoking of any substance in our hotel…It takes a lot to get smoke out of any kind of bed linens. We are a small boutique hotel and being such requires cooperation of all guests, therefore have strict quite hours from 11pm - 8am. This means you need to keep the noise to a quiet conversation please. There are plenty of bars across the street if you need to listen to loud music, yell at your friends, and/or dance all night. Violators of the quiet policy will be charged a $500 disturbance fee and may be ejected without refund. For your safety, ONLY registered guests are allowed on hotel property after 10pm. All rooms are subject to maximum occupancy and violators of our maximum occupancy will be charged $100 per person. A $500 fee will be applied to your bill should there be any damages, including smoke smell in the room, stained linens, soiled carpets, broken furniture or anything assessed to be damaged during your stay. Just follow our hotel rules and you will be super glad you did the next morning…in more ways than you know!